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10-22-2008, 07:46 PM
| #1 (permalink) |
| 99.9%ChanceImSmokingNow  Join Date: Nov 2005 Co-Op: NO Vendor: NO Patient: YES
Posts: 601
Rep Power: 48   | Held Captive by DELL....still on hold, time 1hr 39mins! son of a B#T@H !!!!!....been transferred now 6 times, and total time on the phone is at 1hr 50min..this is beyond horrible.....anyone else beat that wait time?....... peace. tha909 |
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10-22-2008, 08:06 PM
| #2 (permalink) |
| 99.9%ChanceImSmokingNow Join Date: Nov 2005 Co-Op: NO Vendor: NO Patient: YES
Posts: 601
Rep Power: 48 | Re: Held Captive by DELL....still on hold, time 1hr 39mins! garbage...........i got my problem solved, and all i wanted was the damn key for software that was installed when i bought one of my new laptops.........that was boo boo.....dell is boo boo..... peace. tha909 |
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10-22-2008, 08:18 PM
| #3 (permalink) |
| Until there are none, adopt at least one.  Join Date: Oct 2006 Location: West San Fernando Valley Co-Op: no Vendor: NO Patient: YES
Posts: 4,457
Rep Power: 450280     | Re: Held Captive by DELL....still on hold, time 1hr 39mins! I can so relate.  And how about that tech support call that goes to the Philippines or India? I had a billing problem with them one time and this guy in India said all the accounting is now done in India. Glad you got your problem solved, hope you don't have to make any more calls. Dell Tech Support   |
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10-22-2008, 08:22 PM
| #4 (permalink) |
| Weed Wizard  Join Date: Apr 2006 Location: So Cal Co-Op: No Vendor: No Patient: Yes
Posts: 3,351
Rep Power: 133115 | Re: Held Captive by DELL....still on hold, time 1hr 39mins! LMAO. That is such a funny picture BB. Hey bro you probably got connected to the same building in that picture :) hahahahaha |
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10-27-2008, 09:13 AM
| #5 (permalink) |
| Alleged Felon  Join Date: Oct 2008 Location: Smog Angeles, CA Co-Op: No Vendor: No Patient: Yes
Posts: 290
Rep Power: 5675 | Re: Held Captive by DELL....still on hold, time 1hr 39mins! Once upon a time I was a manager at an ISP call center. We used to pride ourselves in resolving the issue in a timely manor. All of my US based fellow employees have long since been replaced by outsourcing calls to India. Seems as though their goal is to try and hide their accent and get you to believe his name is Sam and not Suresh. Please do not take this post wrong! I am not prejeduced, I just hate seeing American copmanies lay off American citizens and hire people over seas to do work that should be done by the people here. /rant |
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11-06-2008, 09:40 PM
| #6 (permalink) |
| Hmmm this must be what Heaven smells like  Join Date: Nov 2008 Co-Op: no Vendor: no Patient: yes
Posts: 69
Rep Power: 318 | Re: Held Captive by DELL....still on hold, time 1hr 39mins! LOL I once called for service and first they transferred me to somebody in India, then he transferred me to some guy in Panama. The guy in Panama was extremely friendly and told me the whole real deal. It was funny but truthful and he had no problem with it because he gets a paycheck like all the rest. I cant believe they cant afford to pay Americans with all the money they make....oh well.  |
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11-06-2008, 10:15 PM
| #7 (permalink) |
| Today is one beautiful day!  Join Date: Jul 2008 Location: UP THE HIGH ROAD Co-Op: No Vendor: No Patient: Yes
Posts: 328
Rep Power: 5938 | Re: Held Captive by DELL....still on hold, time 1hr 39mins! Man Dell's customer service is nothing short of horrible. I absolutly refuse to buy a Dell product. I am sitting on my $299 Best Buy special by emachines. And it totally outperforms my $2899 laptop from Dell. Eat a turd Dell.  |
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